Last updated: March 31, 2026
At BCTEC, we are committed to processing personal data in a responsible, transparent, and secure manner. This Privacy Policy and Personal Data Processing Policy explains how we collect, use, store, disclose, and protect the personal data of individuals who visit www.bctec.cl, contact us, request information about our services, or maintain a commercial or professional relationship with our company.
This policy applies to the website www.bctec.cl, its forms, contact channels, and any other digital media associated with BCTEC.
1. Identification of the Data Controller
The data controller responsible for the processing of personal data is:
| Company | BCTEC Ingeniería y Tecnología SpA |
| Tax ID (RUT) | 76.248.758-6 |
| Address | Morandé 835, Office 1004, Santiago, Chile |
| Contact email | contacto@bctec.cl |
| Phone | (+56) 23245 1334 |
| Website | www.bctec.cl |
2. Personal Data We May Collect
We may collect and process the following categories of personal data, as applicable:
- Identification data, such as first and last name.
- Contact details, such as email address, phone number, position, company, and country.
- Information voluntarily provided by the user through forms, emails, meetings, quotations, or commercial requests.
- Data associated with contractual or pre-contractual relationships with clients, suppliers, academic institutions, partners, or applicants.
- Technical and browsing data, such as IP address, device type, browser, pages visited, date and time of access, cookies, and similar technologies, where applicable.
BCTEC does not intentionally request sensitive personal data through its website, unless strictly necessary and specifically disclosed in the relevant context.
3. Purposes of Processing
Personal data may be processed for one or more of the following purposes:
- To respond to inquiries, contact requests, and commercial or technical requirements.
- To manage meetings, demonstrations, proposals, quotations, and business opportunities.
- To maintain communication with clients, prospective clients, suppliers, academic institutions, and strategic partners.
- To execute, administer, and follow up on contracts, licenses, projects, services, and activities related to our solutions and consulting services.
- To send corporate, technical, or commercial information related to our products, services, activities, events, or content, where authorization exists or where a prior relationship justifies such communication.
- To improve the browsing experience, functionality, security, and performance of the website.
- To prepare aggregated website usage statistics and internal performance analyses.
- To comply with legal, regulatory, contractual, and information security obligations.
- To prevent misuse, fraud, security incidents, or unauthorized access.
4. Legal Basis or Justification for Processing
We will process personal data when there is a legitimate basis to do so, for example:
- The data subject’s consent, where applicable.
- The need to take pre-contractual or contractual measures requested by the data subject.
- Compliance with applicable legal or regulatory obligations.
- BCTEC’s legitimate interest in operating, protecting, and improving its services, commercial processes, and digital platforms, provided that such interest does not override the rights and freedoms of the data subject.
5. How Data Is Collected
Personal data may be collected:
- Directly from the data subject through contact forms, emails, meetings, calls, quotations, or other voluntary exchanges.
- Through the use of the website, including technical server logs, cookies, and analytics tools, where applicable.
- From public or lawfully accessible sources, where applicable and permitted by current regulations.
6. Recipients and Disclosure of Data
BCTEC may disclose or allow access to personal data to third parties that provide support services for the operation of the website, technology infrastructure, analytics, communications, security, CRM, storage, or support services, only to the extent necessary to fulfill the stated purposes and subject to confidentiality and safeguarding obligations.
We may also disclose personal data when:
- It is necessary to comply with a legal obligation or a request from a competent authority.
- It is necessary for the performance of a contract or for a process requested by the data subject.
- The data subject has authorized such disclosure.
BCTEC does not sell personal data or commercialize it with third parties.
7. International Transfers
If certain technology providers or associated services involve the storage or processing of data outside Chile, BCTEC will adopt reasonable measures to ensure that such processing is carried out under adequate security and confidentiality standards and in accordance with applicable regulations.
8. Data Retention
Personal data will be retained only for the time necessary to fulfill the purpose for which it was collected, to comply with legal, contractual, accounting, tax, audit, or legal defense obligations, and will subsequently be deleted, anonymized, or blocked, as applicable.
Specific retention periods may vary depending on the type of relationship, request, or service involved.
9. Information Security
BCTEC adopts reasonable technical, administrative, and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, disclosure, or destruction.
However, no system is absolutely invulnerable. Therefore, BCTEC cannot guarantee absolute security in Internet transmissions or third-party systems, without prejudice to the implementation of appropriate safeguards.
10. Rights of the Data Subject
The data subject may exercise the rights recognized by applicable regulations, including, where applicable:
- Requesting information about the personal data being processed.
- Requesting access to their personal data.
- Requesting the rectification or updating of inaccurate, incomplete, or outdated data.
- Requesting cancellation, suppression, or deletion of data, where applicable.
- Objecting to processing in the cases where this right applies.
- Withdrawing previously granted consent, where the processing is based on such consent.
To exercise these rights, the data subject may write to: contacto@bctec.cl
BCTEC may request reasonable information to verify the identity of the applicant before processing the request.
11. Commercial Emails and Communications
Where the data subject has authorized it or where a prior relationship justifies it, BCTEC may send informational, technical, or commercial communications about its products, services, events, or content.
Recipients may request to stop receiving such communications at any time through the unsubscribe link included in the message or by writing to contacto@bctec.cl.
12. Data of Minors
Our website and services are not primarily directed at minors. If a parent or legal representative believes that a minor has provided personal data without authorization, they may contact us so that we can review and, where appropriate, delete such information.
13. Links to Third-Party Sites
BCTEC’s website may contain links to third-party websites or services. BCTEC is not responsible for the privacy practices, content, or terms of such external sites. We therefore recommend reviewing their respective policies.
14. Use of Cookies and Similar Technologies
BCTEC’s website may use cookies and similar technologies for technical, security, analytics, and user-experience improvement purposes. For more information, please review our Cookie Policy.
15. Changes to This Policy
BCTEC may modify or update this Privacy Policy and Personal Data Processing Policy to reflect legal, regulatory, operational, or technological changes.
Any modification will be published on this same page, indicating the date of the latest update.
16. Contact
For inquiries regarding this policy or BCTEC’s processing of personal data, please contact us at:
contacto@bctec.cl